Car Insurance Choice of Repairer | What You Need To Know

Securing yourself with car insurance with choice-of-repairer options is the best way to manage the costs and quality of your smash repairs. But how do you know if you’ve got that freedom?

When it comes to getting your vehicle repaired, your car insurance policy will contain a clause that outlines one of the following:

Preferred repairer. Your insurance company is allied with panel beaters that repair a high volume of vehicles, keeping costs down for all parties.
Choice of repairer. Your insurance company allows you to choose who repairs your vehicle in the event of an accident, allowing you to find the best possible service.

Insurance companies want to reduce their overheads by pushing through repairs quickly. They remove the freedom to choose your own repairer by making 'preferred repairer' the default option. Another sneaky tactic is to word the policy as having 'choice of preferred repairer', giving you the illusion of choice by limiting you to their partner repairers.

In the end, it should be your choice. You should decide the best choice of repairer for your smashed vehicle, not your insurer.

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A car owner who has chosen Sheen to repair their car.

A car owner receiving the keys to their Sheen accident replacement vehicle.

GET YOUR CAR REPAIRED AT A SMASH REPAIRER OF YOUR CHOICE

If your car insurance provider allows you to choose your own repairer, you are in luck. You can have your vehicle repaired at one of Sheen's handy locations around Melbourne. Our expert panel beaters use parts exclusively from your vehicle’s original manufacturer and employ cutting-edge technology to ensure safe, lasting repairs. We also offer a lifetime guarantee on all repairs.

Better yet, if your vehicle insurance policy doesn’t include a hire car, we can give you an accident replacement vehicle to help you get back on the road sooner. It’s our commitment to being a specialist repairer.

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Find your insurance provider

Below are some of the most popular insurance providers we work with. If yours isn’t there, call us. We can still help!

The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it

UPLOAD YOUR SMASH

FIND A STORE

Two Sheen workers trying to fix the front of a wrecked vehicle.

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

FIND A STORE

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

frequently asked  questions about  insurance

How do I choose between car insurers?

Unfortunately, we cannot advise you on choosing between insurance providers. We can only advise you to find a policy that allows you to choose your own repair service. This will enable you to get the best quality repairs and professional advice.

How do I know whether I have the right to choose my reparier?

If you are unsure whether you are a 'preferred repairer' or 'choice of repairer' customer, read the Product Disclosure Statement for your policy or call your car insurer. If it’s unclear, we suggest contacting your insurance broker to find out directly.

What if I don’t have insurance?

If you don’t have insurance, you can still call Sheen first to get the repair process underway. Regardless of your insurance policy, we offer a lifetime guarantee on all panel-beating jobs.

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Upload your smash to get started with Sheen

By uploading photos of your smash, Sheen can help you get back on the road sooner. Using the photos you provide, we can get started on preparing an accurate quote for smash repairs.

UPLOAD YOUR SMASH