When it comes to car repair insurance, Progressive customers often have questions around their choice of repairer and what comes next. Your insurer may recommend specific progressive repair shops, but that doesn’t mean you don’t have options.

If you're insured with Progressive Online, Sheen can help. We've worked with countless customers looking for reliable Progressive repairs and can guide you through the claims process from start to finish. Let us simplify your car repair experience.

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Stay mobile with a replacement vehicle

Get back on the road fast with an accident replacement vehicle

Repairs don’t have to stop your life.

With over 500 replacement vehicles available — from passenger cars to commercial utes and vans — Sheen ensures you're never left without transport. Whether you’re working with Progressive auto repair providers or another insurer, you can count on Sheen to keep you moving.

Our vehicle replacement service is fast, seamless, and designed to get you back behind the wheel without delay.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Why Progressive policyholders choose Sheen Panel Service

Our work speaks for itself and has a lifetime guarantee.

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Upload your smash to get started with Sheen

Get a quote in just a few clicks. Upload clear photos of your vehicle’s damage, and our team will start preparing your repair estimate immediately.

This quick and convenient tool helps Progressive customers get their smash repair journey underway faster than ever.

UPLOAD YOUR SMASH

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All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

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What to expect from our repair process

The repair process

Our process is designed to get you back on the road as quickly and safely as possible:

We’re here to get you back on the road as soon as possible. Here’s how we do it:

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Progressive Online insurance disclaimer

The Sheen Group have no affiliation, connection, endorsement, sponsorship, or association with Progressive Online, its products or services, nor do we purport to. This information is provided to explain that, even though we are not associated with Progressive Online, we can assist you with repairing your motor vehicle if you decide to make a claim under your Progressive Online car insurance policy.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

FAQs

Can I choose Sheen for repairs under my Progressive car insurance policy?

Yes, in many cases you’re entitled to choose your own repairer, even if Progressive suggests a preferred shop. According to Australian Consumer Law, you have the right to choose who repairs your vehicle after an accident. At Sheen, we can help you confirm your policy details and advise on your rights. Customers often choose Sheen over other Progressive auto body shops for our speed, quality, and customer support. We're here to simplify the repair process.

What’s the benefit of calling Sheen before Progressive?

Calling Sheen first gives you clarity and confidence from the start. We’ll explain how Progressive car repair Melbourne claims work, document the damage properly, and guide you through your next steps. As expert panel beaters, we understand post-accident smash repairs and can get your vehicle back to its best.

How long do Progressive smash repairs take?

Repair times vary depending on the extent of damage and how quickly Progressive approves the quote. Once we’ve assessed the vehicle and received the go-ahead, we’ll give you a clear repair timeline. We always aim to return your car as fast as possible without compromising on workmanship.

Are you an approved Progressive auto repair shop?

We regularly work with Progressive customers and understand how their claim processes operate. We meet high standards and often exceed the service of typical Progressive repair shops. You can trust us to handle the process from start to finish.

Will I get a replacement vehicle during repairs?

Yes. We offer replacement vehicles at no extra cost to eligible customers. Whether you're claiming through Progressive or another insurer, we’ll match you with a car that fits your needs while yours is being repaired. With over 500 vehicles in our fleet, you’ll be well looked after.

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