AON motor insurance repairers

Yes, in most cases, AON motor insurance allows you to choose your own repairer. This is often the case under Australian Consumer Law, which indicates everyone can choose who repairs their vehicle after an accident. If unsure, Sheen can help you interpret the fine print and ensure you use your entitlements correctly. We work with customers across many insurers, including AON, and understand how to manage their repair expectations and requirements.

Calling Sheen before lodging your claim ensures you fully understand your repair options and how your AON car insurance policy applies. We can guide you through the process, assist with documentation, and help avoid delays caused by insurer redirection. This means quicker approvals and more control over your vehicle repairs. It’s about getting you back on the road with confidence. For more information, read our blog on whether you should call a panel beater or your insurance for repairs.

The first step is to take clear, well-lit photos of the vehicle damage. Capture different angles, including close-ups and wider shots that show the impact clearly. If possible, include images of your number plate and odometer reading. This information helps our panel beaters prepare an accurate quote and fast-track approval with AON.

Absolutely. Sheen has over 500 accident replacement vehicles available, ensuring you’re not left without transport. We’ll match you with a similar vehicle for the duration of your smash repair, whether you need a compact hatchback or a work ute. This service may be available for eligible AON policyholders, depending on your cover.

If your car is declared a total loss, Sheen can still help you. We’ll liaise with AON to assist with assessment and collection, and support you in sourcing documentation and settlement details. While repairs won’t proceed in this case, we can still offer temporary transport and claim guidance. Our goal is to make a difficult situation more manageable for you.