Yes, most Ansvar policies allow you to choose your own repairer. It's always a good idea to check the specifics of your policy, especially regarding choice of repairer. Sheen regularly handles Ansvar smash repairs in Melbourne and can help you confirm your entitlements. We’ll walk you through the process and make sure your repair is handled efficiently.

Reaching out to Sheen first allows us to help you understand your rights and options under Ansvar car insurance. We can guide you on the best way to document the damage, assist with lodging the claim, and minimise delays. This ensures a smoother experience and gives you more control over where and how your car is repaired. Our goal is to streamline the entire process for you. Still unsure about what to do? Read our blog for more information on whether you should reach out to a panel beater or insurer after an accident.

All you need are clear photos of the damage from multiple angles. Include close-ups, wide shots, and, if possible, images of your number plate and interior dashboard. This helps us prepare an accurate estimate and get your Ansvar smash repairs moving faster. Clearer photos lead to faster approvals.

Repair timelines depend on the extent of the damage, parts availability, and how quickly the insurer approves the quote. Once we receive your vehicle and have approval from Ansvar, we’ll provide an accurate timeframe for completion. According to the Insurance Council of Australia, insurers are expected to decide on a claim within 4 months of receiving it. Throughout the process, our team will keep you informed so you know exactly what to expect.

Even if your car is written off, Sheen can still support you. We’ll assist with towing, photo documentation, and insurer communication. While we won’t be completing repairs in this case, we’ll still help you navigate the next steps with Ansvar. From claim support to temporary transport, we’ve got your back.