Kmart Car Insurance Smash Repairs Melbourne

Yes, in most cases, you have the right to select your smash repairer. The Australian Competition and Consumer Commission (ACCC) has confirmed that many drivers are not fully informed about their choice of repairer rights during insurance claims, highlighting the importance of knowing your options.

At Sheen, we help customers make the most of their choice of repairer by providing detailed, insurer-approved quotes and guiding you through the claims process, ensuring your repairs meet the highest standards without unnecessary delays. You can learn more about whether you have to use your insurer’s preferred repairer here.

Yes — it’s one of the first things we do. After you upload smash photos online or bring your car into a Sheen workshop, our team will assess the damage, take necessary images, and create a detailed written quote ready for Kmart Insurance assessment. By managing this step early, we can help minimise delays in repairing your vehicle.

The repair timeframe depends on several factors, including the extent of damage, parts availability, and how quickly Kmart Insurance approves the quote. At Sheen, we aim to start repairs as soon as authorisation is given, keeping you informed at every stage. If extensive parts need sourcing, or if additional hidden damage is found, we'll update you straight away so you’re never left guessing about timelines.

Many Kmart Car Insurance policies offer optional hire car coverage, but if yours doesn’t, Sheen can still help. We maintain over 500 accident replacement vehicles, including hatchbacks, sedans, SUVS and commercial vehicles — ensuring you stay mobile during your smash repairs.

Our team will explain your options clearly, whether through your insurer or Sheen directly.

In most cases, yes. Insurance companies, including Kmart Insurance, typically require that the insurance excess be paid before repair work can commence. When you bring your car to Sheen, we’ll explain the exact costs upfront—no hidden surprises—and explain how car insurance excess works if you’re unsure about what to expect.