Different insurers have different policies when it comes to vehicle repairs. The right steps depend on your coverage and your insurer's stance on repairer choice.

If you’re insured with CGU, call Sheen first. As part of the wider CGU repairer network, we’ll help you navigate the repair process, including how your rights work with CGU car insurance-approved repairers. We’ve supported countless customers through CGU smash repairs and know how to get things moving fast.

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Stay mobile with an accident replacement vehicle

Get back on the road fast with an accident replacement vehicle

Don’t put life on hold after a crash.

With over 500 replacement vehicles available across our network — from compact cars to commercial vans and utes — we’ll keep you mobile while your vehicle is being repaired. This service is available to customers with CGU car insurance.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Why CGU customers choose Sheen

Our work speaks for itself and has a lifetime guarantee.

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Upload your smash to get started with Sheen

The fastest way to start your repair quote. Upload clear, well-lit photos of your vehicle’s damage using our online form, and our expert team will begin assessing your case immediately.

This not only speeds up the quoting process, but also helps us identify the best repair solution for your vehicle. The more detail we receive upfront, the quicker we can liaise with your insurer and get approval underway.

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All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

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The Sheen repair process

The repair process

We make smash repairs straightforward — here’s what you can expect:

We’re here to get you back on the road as soon as possible. Here’s how we do it:

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Disclaimer

The Sheen Group has no affiliation, connection, endorsement, sponsorship, or association with CGU or its products or services, nor do we purport to. This information is provided to explain that, even though we are not associated with CGU, we can assist you with repairing your motor vehicle if you decide to make a claim under your CGU car insurance policy.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

FAQs

Can I choose Sheen as my repairer with CGU car insurance?

Yes. According to Australian Consumer Law, many car insurance providers, including CGU, allow for a choice of repairer. Sheen is experienced with CGU car insurance and can help you understand the terms of your policy. Let the panel beating team at Sheen handle your smash repairs while adhering to the CGU insurance requirements.

Can I get a replacement car during repairs?

Yes. Sheen offers over 500 replacement vehicles while your car is being repaired. This applies to customers insured with CGU and other insurers. We’ll make sure you’re matched with a suitable vehicle so you can stay mobile without disruption.

What’s the benefit of calling Sheen first?

Calling Sheen first gives you more clarity and control. We’ll explain how your CGU policy works, what documentation you need, and help speed up the quote and approval process. This can speed up your claim and reduce delays caused by insurer redirection. For further guidance, our blog explains the benefits of calling a panel beater over an insurer.

How long do CGU smash repairs take?

Repair times vary based on the severity of the damage, availability of parts, and insurer approvals. Once we assess the damage and receive approval from CGU, we’ll provide a clear timeline. Our team will also keep you informed throughout every stage.

Is Sheen part of the CGU repairer network?

Sheen has years of experience working alongside CGU’s processes and servicing customers under CGU car insurance. While not formally affiliated, we work within the expectations of CGU's repairer network to deliver approved-standard work. We can help you start your claim and clarify where you stand.

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