If you’re insured with NRMA and need smash repairs, Sheen can help simplify the process. While NRMA may recommend a partner repairer, you often have a choice, and we’re here to make that choice easy. We’ll assess your vehicle, provide a comprehensive quote for your insurer, and explain how NRMA’s repairer network and policies might influence your options.

With 50+ years of experience and a strong reputation across Melbourne, Sheen Panel Service is trusted by drivers who want high-quality repairs that are clear and confident.

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Get back on the road fast with an accident replacement vehicle

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Why NRMA customers choose Sheen Panel Service

NRMA policyholders across Melbourne trust Sheen for more than just panel beating — they rely on us for genuine care, clear communication, and consistent results. From minor dents to significant smash repairs, our team works to a manufacturer-backed standard with precision and pride. Every repair is supported by a lifetime guarantee on workmanship, giving you long-term peace of mind. With a proven track record and decades of experience, we’ve built our reputation one restored vehicle at a time.

view all before & afters

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Photo showing a Ford EcoSport before repair with notable front-end damage.

This near-new Ford Eco Sport entered our Ocean Grove branch with significant damage to the bonnet, guard, bumper bar and headlights. Luckily, we had an accident replacement vehicle available, and we were able to get the repair process started right away. Using genuine parts, we were able to bring this Ford back to pre-accident condition, and the customer drove away happier than ever!

Job completed at

Ocean Grove

Upload your vehicle damage to start your NRMA smash repair quote

Start your NRMA smash repair journey by uploading clear photos of the damage to your vehicle. Our experienced team will assess the images and prepare a detailed quote tailored to NRMA’s requirements, helping to streamline the approval process. This saves time, reduces back-and-forth with assessors, and gets your vehicle booked in sooner. It’s a smarter way to begin your repairs with Sheen.

UPLOAD YOUR SMASH

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All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

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The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

NRMA insurance disclaimer

Sheen Panel Service is not affiliated with, endorsed by, or associated with NRMA Insurance or its parent company, Insurance Australia Group (IAG). This page is intended to assist NRMA policyholders in understanding their repair options following an accident. While we’re not part of the NRMA-approved repairer network, we regularly work with NRMA customers and provide insurer-ready quotes to support a smooth repair process.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

Frequently asked questions about NRMA smash repairs

FAQs

Can I use Sheen Panel Service if I’m insured with NRMA?

Yes — while NRMA has its network of partner repairers, many policies include a choice of repairer clause, which means you’re free to nominate Sheen. We’re experienced in working with NRMA’s claims process and can liaise directly with your insurer to help things move smoothly. If you’re unsure about how the choice of repairer works or what to expect, check out our article on choosing your insurer’s preferred repairer.

What kind of smash repairs does Sheen offer for NRMA policyholders?

We offer various panel beating and smash repair services, including body panel replacement, paint refinishing, structural repair, and more. Whether you’ve had a low-speed bumper scrape or major accident damage, we use manufacturer-approved techniques and quality materials to restore your vehicle to pre-accident condition.

Will my repair come with a guarantee?

Absolutely. All smash repairs completed by Sheen Panel Service come with a lifetime guarantee on workmanship for as long as you own the vehicle. This applies regardless of your insurer and gives you added peace of mind that your car is in the hands of trusted professionals.

How can I speed up the repair process with NRMA?

One of the fastest ways to get started is by uploading photos of your vehicle damage through our online form. We’ll often assess the damage and prepare an insurer-ready quote before your insurer has completed its assessment. This can reduce delays, especially if you’ve already lodged your claim and await approval.

How long will NRMA smash repairs take?

The duration of NRMA smash repairs depends on factors such as the extent of the damage, parts availability, and the efficiency of the claim approval process. According to the Insurance Council of Australia, insurers are generally expected to decide on a claim within four months of receiving it.

At Sheen, our familiarity with NRMA’s claims process allows us to streamline your repair journey. We provide realistic timelines and keep you informed throughout, aiming to get you back on the road as swiftly as possible.

Can Sheen help if I haven't submitted my claim yet?

Yes. You can contact us before lodging your NRMA claim. We’ll walk you through the process, help assess the damage, and prepare a repair quote you can submit with your claim. Many customers find it reassuring to have expert support from the beginning, especially when navigating a policy for the first time.

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