NRMA Approved Smash Repairs in Melbourne

Yes — while NRMA has its network of partner repairers, many policies include a choice of repairer clause, which means you’re free to nominate Sheen. We’re experienced in working with NRMA’s claims process and can liaise directly with your insurer to help things move smoothly. If you’re unsure about how the choice of repairer works or what to expect, check out our article on choosing your insurer’s preferred repairer.

We offer various panel beating and smash repair services, including body panel replacement, paint refinishing, structural repair, and more. Whether you’ve had a low-speed bumper scrape or major accident damage, we use manufacturer-approved techniques and quality materials to restore your vehicle to pre-accident condition.

Absolutely. All smash repairs completed by Sheen Panel Service come with a lifetime guarantee on workmanship for as long as you own the vehicle. This applies regardless of your insurer and gives you added peace of mind that your car is in the hands of trusted professionals.

One of the fastest ways to get started is by uploading photos of your vehicle damage through our online form. We’ll often assess the damage and prepare an insurer-ready quote before your insurer has completed its assessment. This can reduce delays, especially if you’ve already lodged your claim and await approval.

The duration of NRMA smash repairs depends on factors such as the extent of the damage, parts availability, and the efficiency of the claim approval process. According to the Insurance Council of Australia, insurers are generally expected to decide on a claim within four months of receiving it.

At Sheen, our familiarity with NRMA’s claims process allows us to streamline your repair journey. We provide realistic timelines and keep you informed throughout, aiming to get you back on the road as swiftly as possible.

Yes. You can contact us before lodging your NRMA claim. We’ll walk you through the process, help assess the damage, and prepare a repair quote you can submit with your claim. Many customers find it reassuring to have expert support from the beginning, especially when navigating a policy for the first time.