If you’re insured with HBA and your vehicle’s been damaged in a car accident, Sheen Panel Service can help. We work with drivers across Melbourne to carry out high-quality smash repairs and guide them through the claims process. Even though we’re not affiliated with HBA, we can still assist by providing a detailed quote, liaising with your insurer, and helping you understand your repair options. Our team is here to minimise downtime and keep you moving.

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Stay on the road with an accident replacement vehicle

Get back on the road fast with an accident replacement vehicle

While your vehicle is undergoing repairs, we’ll ensure you're not stranded. Sheen offers a large fleet of accident replacement vehicles—including hatchbacks, sedans, utes and vans—so you can keep moving while we get your car back to pre-accident condition. We’ll match you with the most suitable model and handle the handover. It’s just one of the ways we support our HBA-insured customers during the repair process.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Why more HBA-insured drivers choose Sheen

Sheen Panel Service is a trusted name in smash repairs across Melbourne, from quality workmanship to seamless insurance coordination. We’re known for our attention to detail, fast turnaround times, and commitment to customer satisfaction. A lifetime guarantee on workmanship backs every repair so that you can drive away confidently.

view all before & afters

Photo of a Falcon Ute following repair work, highlighting the restoration of the vehicle.

Image depicting a Falcon Ute before repairs, showing significant damage to the vehicle's body.

This 50th anniversary XR6 ute had significant damage to right hand guard, bonnet and lights. The team at Frankston were able to match the ‘Mercury Silver’ paint colour with the rest of the car. They also ensured that the owner's custom wheels were repaired and painted to pre-accident condition.

Job completed at

Frankston

Upload your smash and we’ll handle the rest

Start your smash repair journey without leaving your driveway. Just upload a few photos of the damage to your vehicle, and the Sheen team will prepare a fast, accurate quote. It’s the easiest way to get your repair underway and avoid delays in the insurance approval process.

UPLOAD YOUR SMASH

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All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

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The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

UPLOAD YOUR SMASH

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Two Sheen workers trying to fix the front of a wrecked vehicle.

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

HBA Insurance disclaimer

Sheen Panel Service is not affiliated with, sponsored by, or endorsed by HBA Insurance or its associated companies. References to HBA Insurance are provided solely to help policyholders understand how we can assist with their accident repair process. If you’re insured with HBA, you can still choose your repairer. Sheen is here to provide expert smash repairs and support you through your insurance claim, regardless of your provider.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

Frequently asked questions about insurance smash repairs

FAQs

Will Sheen work with my HBA Insurance claim?

Our team can help you prepare documentation, supply an accurate repair quote, and communicate with your insurer. Choosing Sheen means getting high-quality repairs without the stress of navigating the process alone.

What should I do immediately after a car accident?

Your safety comes first—make sure everyone involved is safe and call emergency services if necessary. Once things are under control, take photos of the damage and exchange insurance details. Then, contact Sheen. We can help assess your car, provide a quote for HBA Insurance, and start your repairs promptly. For more advice, see our blog on how car insurance works after an accident.

Does Sheen offer car replacements during repair?

Yes. We have over 500 accident replacement vehicles—cars, vans, and utes—to keep you mobile while we complete your repairs. We'll match your vehicle as closely as possible to ensure convenience during the downtime.

Can I get a quote before claiming with HBA?

Absolutely. It’s a smart first step. We can assess your vehicle damage and provide a repair quote before you claim insurance. This can help you decide whether it’s worth claiming or paying out of pocket, especially if you're considering excess or the impact on your premium.

How long will repairs take with HBA Insurance involved?

Repair timelines depend on factors like the severity of the damage, part availability, and claim approvals. Since we’re familiar with the HBA claims process, we can help reduce delays by supplying all necessary documentation promptly and keeping you updated throughout the job.

How can I ensure my car is repaired promptly after an accident?

Choosing a reputable repairer like Sheen Panel Service can significantly streamline the repair process. While industry-wide challenges such as parts availability and insurance processing can cause delays, Sheen's efficient workflow and experienced team work diligently to minimise downtime. According to the Australian Financial Complaints Authority (AFCA), 25% of general insurance complaints are related to claim handling delays, underscoring the importance of selecting a proactive repair service.

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