If you're insured with Woolworths Car Insurance, getting your car repaired after an accident doesn’t have to be complicated. While some Woolworths policies are limited to the insurer's network of repairers, you can still request a quote from Sheen — and trust that your repairs will meet the highest standards.

When you contact Sheen, we’ll help you understand your policy details, explain your options clearly, and provide an insurer-approved quote to initiate your claim. With expert repairs, accident replacement vehicles, and lifetime guarantees, we’re here to get you back on the road confidently.

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Get back on the road fast with an accident replacement vehicle

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

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Trusted Woolworths car insurance repair specialists

At Sheen, quality comes first. Our experienced panel beaters deliver precision smash repairs, ensuring your vehicle is restored safely and professionally. Every repair is backed by a lifetime guarantee on workmanship, giving Woolworths Insurance customers complete peace of mind. From matching paint finishes to repairing structural damage, we work to the highest standards — because getting you back on the road safely is what matters most.

view all before & afters

Photo of a Falcon Ute following repair work, highlighting the restoration of the vehicle.

Image depicting a Falcon Ute before repairs, showing significant damage to the vehicle's body.

This 50th anniversary XR6 ute had significant damage to right hand guard, bonnet and lights. The team at Frankston were able to match the ‘Mercury Silver’ paint colour with the rest of the car. They also ensured that the owner's custom wheels were repaired and painted to pre-accident condition.

Job completed at

Frankston

Upload your smash to get started with Sheen

By uploading photos of your smash, Sheen can help you get back on the road sooner. Using the photos you provide, we can get started on preparing an accurate quote for smash repairs.

UPLOAD YOUR SMASH

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All Sheen workshops open Saturdays!

We’ve extended our trading hours so you can book your vehicle repairs when it suits you.
Saturday appointments are now available across all Sheen workshops.

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The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

UPLOAD YOUR SMASH

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

UPLOAD YOUR SMASH

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Woolworths car insurance disclaimer

The Sheen Group is not affiliated with, endorsed by, sponsored by, or associated with Woolworths Insurance or its products and services. This information explains that if you decide to make a claim under your Woolworths Insurance motor vehicle policy, Sheen Panel Service can assist you with your vehicle repairs, even though we are not connected to Woolworths Insurance.

Victoria’s Accredited & Award-Winning Smash Repair Experts

Recognised for excellence, Sheen Group delivers accredited, award-winning panel repairs with precision and a lifetime guarantee.

National Collision Repairer Lifetime Achievement Award

Accredited member

Best Customer Experience

ISO 9001

Frequently asked questions about Woolworths car insurance repairs

FAQs

Can I choose Sheen even if Woolworths recommends another repairer?

Yes, in most cases you can. While some Woolworths Car Insurance policies suggest preferred repairers, Australian consumer law gives you the right to choose your own repairer.

If you prefer to work with Sheen Panel Service, we can prepare a detailed quote, help you understand your insurer's process, and support you through the approval and repair stages, ensuring your vehicle is repaired to the highest standards. Before making your decision, it’s worth reading more about whether you need to use your insurer’s preferred repairer.

Will my Woolworths Insurance cover accident replacement vehicles?

It depends on your specific policy. Some Woolworths Insurance policies include a hire car after an accident, while others may offer it as an optional extra. If your policy doesn’t provide one, Sheen can arrange an accident replacement vehicle from our fleet of over 500 late-model vehicles, helping you stay mobile while your car is being repaired. Ask us how we can help organise a suitable replacement vehicle for your needs.

How long does it take to repair my car after a Woolworths Insurance claim?

The repair timeframe can vary based on the extent of the damage, the parts' availability, and how quickly the insurer approves your claim. At Sheen, we aim to start repairs as soon as possible once your Woolworths Insurance claim is authorised. Minor repairs may only take a few days, while more complex smash repairs could take longer. Our team will keep you updated throughout the process so you know exactly what to expect. If you’re new to the claims process, you can learn more about how car insurance works after an accident to better understand what to expect.

What if Woolworths Insurance asks for multiple quotes?

In some cases, Woolworths Insurance may request more than one quote, but a detailed assessment from an experienced panel beater like Sheen is often sufficient. We provide insurer-approved quotes that meet industry standards, helping to minimise delays. If your insurer requests further information, we can provide any additional documentation needed to move your claim forward quickly.

How do I upload my smash to Sheen for a Woolworths Insurance claim?

You can quickly start your insurance smash repair journey using our Upload Your Smash tool.

Simply take clear photos of the damage to your vehicle and submit them through our secure platform. Our team will review the images, prepare a quote for your Woolworths Insurance claim, and contact you to discuss the next steps, saving you time and speeding up your repair process.

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panel beating

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