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Prestige Car Insurance approved repairers in Melbourne

Unsure if you can choose your own repairer with Prestige?

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Sheen Panel Service
From over 1,000 reviews

4.8

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FREE PICKUP & DELIVERY

FREE PICKUP & DELIVERY

REPLACEMENT VEHICLES

REPLACEMENT VEHICLES

LIFETIME GUARANTEES

LIFETIME GUARANTEES

CONVENIENT LOCATIONS

CONVENIENT LOCATIONS

Sheen male worker kneeling and taking photos of damage to black vehicle.

Unsure if you can choose your own repairer with Prestige?

If you’re insured with Prestige Car Insurance and have recently been in an accident, you may be wondering whether you’re locked into their preferred repairer network. The good news is that many policies include a choice of repairer — and that’s where Sheen comes in. With decades of experience managing smash repairs and insurance claims across Melbourne, we’ll help you understand your options, assess the damage, and liaise with your insurer to move things forward quickly.

Stay mobile while your Prestige claim is being processed

Get back on the road fast with an accident replacement vehicle

Don’t let a collision put your day-to-day on hold. While your Prestige-insured vehicle is in for repairs, Sheen can provide a replacement vehicle to keep you moving. Whether you drive a compact or commercial vehicle, we have over 500 options in our fleet. We’ll ensure you're not stuck waiting — it’s all part of delivering a smoother smash repair experience.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

Learn More
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See how we restore Prestige-insured vehicles

From minor dents to major smash repairs, our team delivers high-quality results that speak for themselves. Explore our gallery of before-and-after photos to see how Sheen has helped Prestige Car Insurance customers get their vehicles back to pre-accident condition — with precision, care, and industry-best workmanship.

Image of a Toyota RAV4 after undergoing repair, showcasing a flawless restoration.Before repair image of a Toyota RAV4, displaying the extent of damage.

Start your Prestige claim with a quick photo upload

Kickstart your insurance claim with Prestige by sending us clear photos of your vehicle damage. Our team will assess the smash, prepare a quote for approval, and guide you through the repair process from start to finish — all without delay.

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find your nearest workshop

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The repair process

The repair process

We’re here to get you back on the road as soon as possible. Here’s how we do it:

We’re here to get you back on the road as soon as possible. Here’s how we do it:

Two Sheen workers trying to fix the front of a wrecked vehicle.

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Contact us

Get in touch with Sheen via phone to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

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Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

1

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

2

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

3

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Close-up of a step featuring the engraved Sheen logo at the workshop entrance.

4

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Prestige car insurance disclaimer

Sheen Panel Service is not affiliated with, endorsed by, or sponsored by Prestige Car Insurance or any of its associated products or services. This content is intended solely to inform you that we can assist with vehicle smash repairs following an accident, even if you're insured with Prestige Car Insurance. Our team is experienced in working with various insurers and can help you understand your next steps.

Frequently asked questions about Prestige Car Insurance smash repairs

FAQs

Do I have to use Prestige’s nominated repairer for my smash repairs?
A simple plus symbol in blue

Not always. While Prestige Car Insurance may recommend a repairer, your policy could include a choice of repairer clause, allowing you to nominate Sheen Panel Service instead. Check your Product Disclosure Statement (PDS) or call us before lodging your claim. Choosing your repairer can give you more confidence in the workmanship and quality of service you receive.

Do I have to use Prestige’s nominated repairer for my smash repairs?
A simple plus symbol in blue

Not always. While Prestige Car Insurance may recommend a repairer, your policy could include a choice of repairer clause, allowing you to nominate Sheen Panel Service instead. Check your Product Disclosure Statement (PDS) or call us before lodging your claim. Choosing your repairer can give you more confidence in the workmanship and quality of service you receive.

Do I have to use Prestige’s nominated repairer for my smash repairs?
A simple plus symbol in blue

Not always. While Prestige Car Insurance may recommend a repairer, your policy could include a choice of repairer clause, allowing you to nominate Sheen Panel Service instead. Check your Product Disclosure Statement (PDS) or call us before lodging your claim. Choosing your repairer can give you more confidence in the workmanship and quality of service you receive.

Do I have to use Prestige’s nominated repairer for my smash repairs?
A simple plus symbol in blue

Not always. While Prestige Car Insurance may recommend a repairer, your policy could include a choice of repairer clause, allowing you to nominate Sheen Panel Service instead. Check your Product Disclosure Statement (PDS) or call us before lodging your claim. Choosing your repairer can give you more confidence in the workmanship and quality of service you receive.

How do I lodge a claim with Prestige and book smash repairs at the same time?
A simple plus symbol in blue

Start by contacting Sheen Panel Service. We’ll inspect the damage, help document it with photos, and provide a detailed quote. Once that’s submitted to Prestige, we'll work with their claims team to get approval as quickly as possible. We handle the repair side so you don’t have to juggle multiple steps.

How do I lodge a claim with Prestige and book smash repairs at the same time?
A simple plus symbol in blue

Start by contacting Sheen Panel Service. We’ll inspect the damage, help document it with photos, and provide a detailed quote. Once that’s submitted to Prestige, we'll work with their claims team to get approval as quickly as possible. We handle the repair side so you don’t have to juggle multiple steps.

How do I lodge a claim with Prestige and book smash repairs at the same time?
A simple plus symbol in blue

Start by contacting Sheen Panel Service. We’ll inspect the damage, help document it with photos, and provide a detailed quote. Once that’s submitted to Prestige, we'll work with their claims team to get approval as quickly as possible. We handle the repair side so you don’t have to juggle multiple steps.

How do I lodge a claim with Prestige and book smash repairs at the same time?
A simple plus symbol in blue

Start by contacting Sheen Panel Service. We’ll inspect the damage, help document it with photos, and provide a detailed quote. Once that’s submitted to Prestige, we'll work with their claims team to get approval as quickly as possible. We handle the repair side so you don’t have to juggle multiple steps.

What if I’m unsure whether my policy covers the damage?
A simple plus symbol in blue

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

What if I’m unsure whether my policy covers the damage?
A simple plus symbol in blue

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

What if I’m unsure whether my policy covers the damage?
A simple plus symbol in blue

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

What if I’m unsure whether my policy covers the damage?
A simple plus symbol in blue

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

What if I’m unsure whether my policy covers the damage?
A simple plus symbol in blue

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

Can I get my car towed to a Sheen location if it’s undrivable?
A simple plus symbol in blue

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

Can I get my car towed to a Sheen location if it’s undrivable?
A simple plus symbol in blue

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

Can I get my car towed to a Sheen location if it’s undrivable?
A simple plus symbol in blue

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

Can I get my car towed to a Sheen location if it’s undrivable?
A simple plus symbol in blue

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

Can I get my car towed to a Sheen location if it’s undrivable?
A simple plus symbol in blue

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

Does Sheen repair luxury and prestige vehicles?
A simple plus symbol in blue

We sure do. Here at Sheen, we know that luxury cars are more expensive to maintain, so our technicians are trained to complete quality work on a wide range of makes and models, including European prestige cars. We use genuine parts and factory-matching paint to restore your car to pre-accident condition, without compromising safety or value.

Does Sheen repair luxury and prestige vehicles?
A simple plus symbol in blue

We sure do. Here at Sheen, we know that luxury cars are more expensive to maintain, so our technicians are trained to complete quality work on a wide range of makes and models, including European prestige cars. We use genuine parts and factory-matching paint to restore your car to pre-accident condition, without compromising safety or value.

Does Sheen repair luxury and prestige vehicles?
A simple plus symbol in blue

We sure do. Here at Sheen, we know that luxury cars are more expensive to maintain, so our technicians are trained to complete quality work on a wide range of makes and models, including European prestige cars. We use genuine parts and factory-matching paint to restore your car to pre-accident condition, without compromising safety or value.

Does Sheen repair luxury and prestige vehicles?
A simple plus symbol in blue

We sure do. Here at Sheen, we know that luxury cars are more expensive to maintain, so our technicians are trained to complete quality work on a wide range of makes and models, including European prestige cars. We use genuine parts and factory-matching paint to restore your car to pre-accident condition, without compromising safety or value.

Can my car insurance excess be negotiated or waived?
A simple plus symbol in blue

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.

Can my car insurance excess be negotiated or waived?
A simple plus symbol in blue

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.

Can my car insurance excess be negotiated or waived?
A simple plus symbol in blue

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.

Can my car insurance excess be negotiated or waived?
A simple plus symbol in blue

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.

Can my car insurance excess be negotiated or waived?
A simple plus symbol in blue

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.