Not always. While Prestige Car Insurance may recommend a repairer, your policy could include a choice of repairer clause, allowing you to nominate Sheen Panel Service instead. Check your Product Disclosure Statement (PDS) or call us before lodging your claim. Choosing your repairer can give you more confidence in the workmanship and quality of service you receive.

Start by contacting Sheen Panel Service. We’ll inspect the damage, help document it with photos, and provide a detailed quote. Once that’s submitted to Prestige, we'll work with their claims team to get approval as quickly as possible. We handle the repair side so you don’t have to juggle multiple steps.

Every car insurance policy is different. Some types of damage, like wear and tear or pre-existing dents, may not be included in your cover. We can help you review your policy documents and point out key coverage limits if you are unsure. You can also check out our blog on car insurance exclusions for a quick guide on what’s often left out.

Yes. If your vehicle is not roadworthy after the accident, Sheen can arrange for a tow truck to take it to the nearest panel shop. We’ll also provide an accident replacement vehicle to keep you mobile during the repair period.

We sure do. Here at Sheen, we know that luxury cars are more expensive to maintain, so our technicians are trained to complete quality work on a wide range of makes and models, including European prestige cars. We use genuine parts and factory-matching paint to restore your car to pre-accident condition, without compromising safety or value.

Generally, no. Excess amounts are determined by your insurer and outlined in your policy schedule. However, there are ways to reduce out-of-pocket costs in the long run. For example, being not-at-fault in the accident may reduce your financial liability. Read our guide on how to lower car insurance premiums for more practical tips.