Allianz Approved Smash Repairs in Melbourne

Starting your smash repairs with Sheen is easy. Simply upload photos of your vehicle’s damage online or contact your nearest Sheen workshop. Our team will assess the damage, prepare a detailed repair quote, and provide solid advice.

Allianz holds 9.7% of the motor insurance policies in Australia, meaning thousands of claims are processed yearly. Therefore, we understand the process inside out, helping you avoid common delays and ensuring your repairs are handled professionally.

Yes, you usually can. While Allianz has a network of approved repairers, you are often entitled to nominate a repairer you trust, particularly if your policy includes a choice of repairer clause. Sheen can provide a detailed insurer-ready quote and guide you through the approval process with Allianz.

For a deeper understanding of your rights around preferred repairers, see our guide on whether you must use your insurer’s preferred repairer.

If your Allianz policy includes hire car coverage, we'll help coordinate with Allianz so you receive a replacement vehicle as part of your policy entitlements. If hire car coverage isn't included, Sheen can still arrange access to one of our 500+ accident replacement vehicles, ensuring you stay mobile during your repair period. We aim to minimise disruption to your daily routine, whether through Allianz or our direct replacement fleet.

Wherever possible, Sheen sources genuine manufacturer parts or high-quality approved equivalents. We follow Allianz repair guidelines and ensure all replacement parts meet strict standards for safety, durability, and fit, protecting your vehicle's value and integrity. If any parts sourcing exceptions apply, we’ll always explain the options before work begins.

In most cases, your excess is payable once your insurance claim has been accepted and repairs are authorised. Depending on your Allianz policy, you may pay the excess directly to Allianz or settle it through Sheen before repairs are finalised. Our team will clearly explain the process so you know exactly when and how your excess is required — no surprises.