First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

While Sheen is not formally affiliated with Real Insurance, we’ve helped many of their policyholders through the claims process. We meet or exceed the standards set by Real Insurance panel beaters and are trusted across the industry.

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.