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Real Insurance smash repairs Melbourne

Had a crash? Contact Sheen first

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Sheen Panel Service
From over 1,000 reviews

4.8

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FREE PICKUP & DELIVERY

FREE PICKUP & DELIVERY

REPLACEMENT VEHICLES

REPLACEMENT VEHICLES

LIFETIME GUARANTEES

LIFETIME GUARANTEES

CONVENIENT LOCATIONS

CONVENIENT LOCATIONS

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Had a crash? Contact Sheen first

Not sure what to do next? We’ve got your back.

When you’re dealing with Real Insurance car claims, your ability to choose a repairer depends on your policy terms. That’s why it’s important to speak to us before lodging a claim.

If you're covered under Real car insurance, call Sheen first. We regularly assist customers exercising their choice repairer rights and can help guide you through the entire process. With decades of experience and a customer-first approach, Sheen is trusted for Real Insurance panel beater services.

Stay on the road with a replacement vehicle

Get back on the road fast with an accident replacement vehicle

Life doesn’t stop just because your car does.

Sheen offers access to over 500 accident replacement vehicles — from sedans to utes and vans — so you’re never left without transport. We’ll match you with the right temporary vehicle for your needs while your car is being repaired.

This service is available to Real Insurance repairers customers and other insurers.

Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.

Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.

Learn More
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Why Sheen is trusted by Real Insurance customers

Our work speaks for itself and has a lifetime guarantee.

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Upload photos of your damage for a quick quote

Get your Real Insurance claim moving without leaving home. Upload clear images of your vehicle damage, and our team will begin preparing your repair quote right away.

Our system fast-tracks approvals and is ideal for Real Insurance repairers and customers looking to save time.

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find your nearest workshop

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The repair process

The repair process

We’re here to get you back behind the wheel — safely and efficiently:

We’re here to get you back on the road as soon as possible. Here’s how we do it:

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Contact us

Get in touch with Sheen via phone to get started on repairs and your insurance claim.

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Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

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Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

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Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

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Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

2

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

3

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Close-up of a step featuring the engraved Sheen logo at the workshop entrance.

4

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Real Insurance disclaimer

The Sheen Group have no affiliation, connection, endorsement, sponsorship, or association with Real Insurance, its products or services, nor do we purport to. The purpose of this information is to convey to you that if you decide to make a claim under your Real Insurance motor vehicle insurance policy, even though we are not associated with Real Insurance, we can assist you with repairing your motor vehicle.

FAQs

FAQs

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

What should I do immediately after a car accident?
A simple plus symbol in blue

First, make sure everyone involved is safe and, if necessary, call emergency services. Once it's safe, document the accident scene by taking clear photos of the vehicles, surroundings, and any damage. Then, contact Sheen Panel Service — we can guide you on how to start your Real Insurance claim, including what information to provide and how to lodge your repair request. Acting quickly helps avoid delays and ensures a smoother claims experience.

Are you an approved Real Insurance repairer?
A simple plus symbol in blue

While Sheen is not formally affiliated with Real Insurance, we’ve helped many of their policyholders through the claims process. We meet or exceed the standards set by Real Insurance panel beaters and are trusted across the industry.

Are you an approved Real Insurance repairer?
A simple plus symbol in blue

While Sheen is not formally affiliated with Real Insurance, we’ve helped many of their policyholders through the claims process. We meet or exceed the standards set by Real Insurance panel beaters and are trusted across the industry.

Are you an approved Real Insurance repairer?
A simple plus symbol in blue

While Sheen is not formally affiliated with Real Insurance, we’ve helped many of their policyholders through the claims process. We meet or exceed the standards set by Real Insurance panel beaters and are trusted across the industry.

Are you an approved Real Insurance repairer?
A simple plus symbol in blue

While Sheen is not formally affiliated with Real Insurance, we’ve helped many of their policyholders through the claims process. We meet or exceed the standards set by Real Insurance panel beaters and are trusted across the industry.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What types of vehicles can Sheen repair under Real Insurance claims?
A simple plus symbol in blue

Sheen is equipped to repair many vehicle types covered by Real Insurance. Whether you drive a compact car, SUV, 4WD, commercial van, or ute, our skilled technicians can restore it to pre-accident condition. We work with both personal and business vehicles, ensuring the same high standards across the board. If you're unsure whether your vehicle brand qualifies, just give us a call and we’ll confirm it for you.

What if Real Insurance recommends a different repairer?
A simple plus symbol in blue

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

What if Real Insurance recommends a different repairer?
A simple plus symbol in blue

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

What if Real Insurance recommends a different repairer?
A simple plus symbol in blue

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

What if Real Insurance recommends a different repairer?
A simple plus symbol in blue

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

What if Real Insurance recommends a different repairer?
A simple plus symbol in blue

Real Insurance may suggest a preferred repairer, but this does not mean you must go ahead with them. According to the ACCC, in Australia, consumers have the right to choose their own repairer for their vehicle, including after an accident. This is often called the 'choice of repairer' option. If you’d prefer to work with Sheen, we can help you review your policy and confirm your options. You’re not locked into a single provider, and working with a trusted team like Sheen gives you greater control over the repair process.

How long will Real Insurance smash repairs take?
A simple plus symbol in blue

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.

How long will Real Insurance smash repairs take?
A simple plus symbol in blue

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.

How long will Real Insurance smash repairs take?
A simple plus symbol in blue

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.

How long will Real Insurance smash repairs take?
A simple plus symbol in blue

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.

How long will Real Insurance smash repairs take?
A simple plus symbol in blue

Repair times vary depending on the damage and insurance company approval timeframes. Once Real Insurance approves the quote, we’ll provide an accurate timeline. We aim to complete repairs quickly, with no compromise on quality.