Comm car insurance approved repairers in Melbourne

Not exactly. Comm car insurance is underwritten by Hollard Insurance and distributed by CommBank. While your policy might be linked to the bank, your repairs aren’t handled by CommBank directly. That’s where Sheen comes in — we can assist with the repair process once you've initiated your claim.

In many cases, yes. While some policies have preferred repairer networks, you might still have the flexibility to select your own panel beater. Our team is happy to review your Comm Insurance policy with you and explain how the process works. Need help navigating repairer clauses? This guide on choosing your repairer may help.

We’ll start by inspecting the damage and providing a detailed quote for your insurer to approve. Once approved, we’ll begin work using manufacturer-standard techniques and genuine parts wherever possible. You’ll also get access to an accident replacement vehicle while your car is in our care.

If you have an excess to pay, it’s typically paid directly to Sheen at the time of vehicle collection — but it depends on your specific policy and how the claim has been settled. We’ll clarify all payment details upfront so there are no surprises. According to Canstar, Australia's average car insurance excess typically ranges between $400 and $1,000, depending on various factors like the insurer, policy terms, and individual circumstances.

That depends on whether you're at fault, the terms of your policy, and your claims history. Even not-at-fault claims can affect future premiums. We recommend checking out this article on how car insurance claims impact your premiums for more insight.

Most standard repair jobs are completed within 5 to 10 business days. However, delays in parts delivery or complex damage may extend the timeline. We’ll keep you in the loop at every stage, so you’ll always know when to expect your car back.