Comm car insurance approved repairers in Melbourne
Choose Sheen for quality smash repairs under your Comm policy


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Insurance-approved repairs for CommBank customers in Melbourne
If you're insured through CommBank car insurance and need smash repairs in Melbourne, Sheen can help you move forward quickly. While some Comm policies may suggest preferred repairers, many customers still have the freedom to choose, and that's where we come in. We work with Comm customers daily and know how to streamline the process, from damage assessment to submitting a detailed quote. Whether you’re dealing with minor dents or major panel damage, we deliver high-quality repairs backed by decades of experience and clear communication.
Stay mobile with our accident replacement vehicles
Get back on the road fast with an accident replacement vehicle
A car accident can disrupt your routine, but with Sheen, you don’t have to be off the road for long. While your vehicle is being repaired, we’ll set you up with an accident replacement vehicle that suits your needs. From hatchbacks to utes, our fleet of 500+ late-model cars is available for Comm Insurance customers. We’ll get you back behind the wheel with no unnecessary delays — it’s all part of making smash repairs less stressful.
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why more Comm Insurance customers choose Sheen?
With over 50 years of experience, Sheen Panel Service is trusted by Melbourne drivers for high-quality smash repairs, and we’re a smart choice for CommBank Insurance customers. Our skilled technicians use advanced repair methods and genuine parts to restore your vehicle to pre-accident condition. We also provide fast, accurate quotes to help streamline the insurer approval process and minimise downtime. Plus, all repairs come backed by a lifetime guarantee on workmanship.


Upload your smash for a fast Comm Insurance repair quote
Speed up your smash repair process by uploading photos of your vehicle damage directly to Sheen. We’ll review the images and prepare a detailed repair quote, which you can submit to Comm Insurance as part of your claim. It’s a quick and easy way to get the process moving, especially if your policy includes a choice of repairer.


find your nearest workshop
The repair process
The repair process
We’re here to get you back on the road as soon as possible. Here’s how we do it
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
Comm Insurance disclaimer
The Sheen Group has no affiliation, connection, endorsement, sponsorship, or association with Comm Insurance or its products or services, nor do we purport to. This information lets you know that we can still assist with your vehicle repairs if you choose to lodge a claim under your Comm motor vehicle insurance policy. Even if we’re not part of the Comm-approved repairer network, your policy may allow you to select Sheen as your repairer of choice.
Frequently asked questions about insurance smash repairs
FAQs
Not exactly. Comm car insurance is underwritten by Hollard Insurance and distributed by CommBank. While your policy might be linked to the bank, your repairs aren’t handled by CommBank directly. That’s where Sheen comes in — we can assist with the repair process once you've initiated your claim.
In many cases, yes. While some policies have preferred repairer networks, you might still have the flexibility to select your own panel beater. Our team is happy to review your Comm Insurance policy with you and explain how the process works. Need help navigating repairer clauses? This guide on choosing your repairer may help.
We’ll start by inspecting the damage and providing a detailed quote for your insurer to approve. Once approved, we’ll begin work using manufacturer-standard techniques and genuine parts wherever possible. You’ll also get access to an accident replacement vehicle while your car is in our care.
If you have an excess to pay, it’s typically paid directly to Sheen at the time of vehicle collection — but it depends on your specific policy and how the claim has been settled. We’ll clarify all payment details upfront so there are no surprises. According to Canstar, Australia's average car insurance excess typically ranges between $400 and $1,000, depending on various factors like the insurer, policy terms, and individual circumstances.
That depends on whether you're at fault, the terms of your policy, and your claims history. Even not-at-fault claims can affect future premiums. We recommend checking out this article on how car insurance claims impact your premiums for more insight.
Most standard repair jobs are completed within 5 to 10 business days. However, delays in parts delivery or complex damage may extend the timeline. We’ll keep you in the loop at every stage, so you’ll always know when to expect your car back.