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Home

insurance

Not-at-fault car accident claims

Making a car insurance claim when the other driver is at fault

From over 1,000 reviews

4.8

CONVENIENT LOCATIONS

LIFETIME GUARANTEES

REPLACEMENT VEHICLES

FREE PICKUP & DELIVERY

WHAT HAPPENS IN AN ACCIDENT IF YOU'RE NOT AT FAULT?

If you’re not at fault for the car accident and do not have insurance, you may be able to claim against the other driver’s insurer. If the other driver has comprehensive car insurance, you might be able to claim the entire cost of repairs.

Waiting for the other party to get into gear can cost you time and money. We're here to help you make a claim and get you back on the road sooner.

Upload your smash

A Sheen team member helping a not-at-fault driver with their insurance claim paperwork.

A Sheen team member handing the keys to a replacement vehicle over to a driver.

Starting not-at-fault insurance claims

It can be hard to know where to begin if you’re looking to claim another driver’s insurance company. Car insurance claims are complex, and a not-at-fault accident is not as straightforward as you think.

We can contact your insurer, who will contact the other driver’s insurance company. If you do not have car insurance, we can liaise directly with the at-fault party’s insurer on your behalf.

In the meantime, we can lend you one of our accident replacement vehicles if your car insurance policy does not include a hire car.

Find a store

Find your insurance provider

Below are some of the most popular insurance providers we work with. If yours isn’t there, call us. We can still help!

Claims process

Here's how we make the process easier. Remember to call Sheen first to get started.

Two Sheen workers trying to fix the front of a wrecked vehicle.

Contact us

Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.

Round image of a woman handing a mechanic the keys to her car.

Drop off or pickup

To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.

Image of a man inside a Sheen vehicle and a Sheen member talking to him through the window.

Repairs begin

Drive away in an accident replacement vehicle while our team starts to repair your vehicle.

Pick up

Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.

Upload smash

FIND A STORE

Contact us

Get in touch with Sheen, and we’ll arrange a quote for your insurance provider to authorise.

Pick up

We’ll come to pick up your vehicle and deliver it to a Sheen workshop near you.

Replacement vehicle

We can offer you a replacement vehicle if your insurance company doesn’t provide one.

Drop off

We can deliver your repaired vehicle to you, and pick up our replacement vehicle.

frequently asked  questions about  insurance

What should I do in an accident for which I’m not at fault?

First, ensure you and the other people involved in the accident are safe and that the road has been made safe for passing vehicles. Then, trade insurance details with the other driver.

Do not admit fault for the accident. The police will make a detailed report, which the insurance providers will use to assess responsibility.

Then, call Sheen. We’ll organise a tow truck for you and have our claims team contact the insurance providers to sort out payment.

What do I do if I am at fault for the car accident?

If you are the at-fault driver, we’ll still help you. Contact our team, and we’ll liaise with your insurer on your behalf while we repair your smashed vehicle.

What’s the best car insurance policy?

We cannot recommend a car insurer. However, we can assure you that we work with all insurance companies and can liaise with them so that you don’t need to go through the stress of that process.

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