GIO Approved Smash Repairs in Melbourne


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GIO-approved smash repairs that get you back on the road
If your car’s been damaged in an accident and you’re insured with GIO, Sheen can help streamline your smash repair process. Our expert team will assess the damage, prepare a detailed repair quote for GIO Insurance, and guide you through what happens next, whether or not you’ve already lodged your claim.
We’re familiar with GIO’s panel repair policies and can help you understand what’s covered, what to expect, and how to get back behind the wheel as quickly as possible.
Get back on the road fast with an accident replacement vehicle
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why GIO customers choose Sheen Panel Service
When you're insured with GIO and need smash repairs, you want a repairer who understands the process and delivers high-quality results — fast. That’s where we come in. Our experienced panel beaters work with all major insurers, including GIO, and complete repairs to manufacturer standards using genuine parts wherever possible. We back our work with a lifetime guarantee on all repairs and keep you informed from quote to handover.


Start your GIO smash repair with a photo upload
Getting your GIO-approved smash repairs underway is as simple as sending us a few photos. Upload images of the damage, and our team will prepare a detailed quote and guide you through your next steps, including how this fits with your GIO insurance claim.


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The repair process
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
GIO insurance disclaimer
Sheen Panel Service is not affiliated with, endorsed by, or associated with GIO or its parent company, Suncorp. This information is provided to help GIO policyholders understand their repair options following an accident. While not connected to GIO, we regularly assist their customers with high-quality smash repairs and insurer-ready quotes.
Frequently asked questions about GIO insurance repairs
FAQs
Yes. Many GIO policies include a choice of repairer clause, which means you're not locked into using the insurer's default workshop. We regularly work with GIO policyholders at Sheen to manage the repair process smoothly. If you're unsure about how this option affects your claim, our article on choosing your insurer’s preferred repairer explains the pros and cons and what to expect.
Start by making sure everyone is safe and calling emergency services if needed. Then, gather the other driver’s details, take photos of the scene, and contact Sheen as soon as you can. We can help you understand your next steps and ensure quick smash repairs for your vehicle.
The timeframe for GIO smash repairs depends on several factors, including the severity of the damage, parts availability, and the efficiency of the claim approval process. In Australia, insurers are generally expected to respond to a claim within 10 business days of receiving all necessary information. Once the claim is accepted, repairs can commence, and the duration will vary based on the specific circumstances of the repair.
At Sheen, our familiarity with GIO’s claims process allows us to streamline the repair journey. We provide realistic timelines and keep you informed throughout, aiming to get you back on the road as swiftly as possible.
If your GIO cover doesn’t include a loan car, Sheen can still help. We offer a large fleet of accident replacement vehicles — including sedans, utes and vans — so you can keep moving while your car is off the road. This service is available to most customers, regardless of insurance extras.
Yes. Sheen Panel Service offers a lifetime guarantee on workmanship for all repairs. We use only quality materials, and our team follows manufacturer-recommended methods, ensuring the repair lasts as long as you own the car.