MB Prestige insurance smash repairs

According to MB Insurance, you can choose your own repairer for your vehicle. MB Prestige insurance generally allows you to choose any repairer you prefer, provided you meet the requirements outlined in your insurance policy. Sheen works with customers across various insurers and can help you understand your rights. If you’re not sure, you can find more information on our blog about whether you should choose your insurer's preferred repairer.

If you're covered by MB Prestige car insurance in Melbourne and have been in an accident, the first step is to contact Sheen. We’ll guide you through the next steps, including documenting damage, lodging your claim, and arranging vehicle towing if needed. Our team has experience handling MB Prestige claims and can help simplify the process. Acting quickly can also ensure faster approvals and a smoother repair timeline.

If your vehicle is deemed a total loss, Sheen can still assist with the process and provide guidance on next steps. We’ll help you work with MB Prestige to finalise the claim and ensure everything is documented properly. While we won’t be performing repairs in this case, we can still arrange for a tow, provide a replacement vehicle temporarily, and help with paperwork. Our goal is to make sure you’re supported, even in more complex situations like write-offs.

Repair timeframes depend on the extent of the damage, the availability of parts, and your insurer’s approval process. Once our panel beaters have assessed your vehicle and received authorisation from MB Prestige, we’ll provide you with an estimated timeline. Our goal is always to get you back on the road as quickly as possible without compromising on quality. You’ll also receive regular updates throughout the repair process.

Getting started is easy — simply upload photos of your damaged vehicle using our online tool or contact your nearest Sheen location. If you're claiming through MB Prestige insurance in Melbourne, we’ll help you understand the next steps and ensure all necessary documentation is submitted. From there, we can prepare a detailed quote, coordinate with your insurer, and begin repairs as soon as approval is granted. The sooner you reach out, the sooner we can get you back on the road.