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Sheen Resources
Shopping around for the best deal on smash repairs? Here's what you need to ask.
Shopping around for the best deal on smash repairs? Here's what you need to ask.
- Are genuine parts being used?
- Is the quote tailored to your vehicle and level of damage?
- Is an accident replacement vehicle provided?
If you’ve started calling local panel beaters, you’ll already know that smash repair cost estimates can vary wildly. You may even find a few who offer to do the job “on the cheap.”
But prices differ for a reason. Just like with anything else, a lower upfront cost can leave you worse off in the long run, especially regarding the quality of repairs and the safety of your vehicle.
Below are some essential questions to ask your smash repairer to ensure you’re getting value for money, not just a quick fix that cuts corners.
1. Do you use genuine or aftermarket parts for smash repairs?
Got a quote that seems too good to be true? One of the first things to ask is whether your smash repairer uses genuine manufacturer parts or cheaper aftermarket alternatives.
Some repairers lower their smash repair costs by using non-genuine parts, but those savings could come at the cost of quality, safety, and warranty protection.
Here’s why genuine parts matter:
- Made by the original manufacturer to exact fit and performance standards
- Covered by your vehicle manufacturer’s warranty
- Designed to maintain your car’s safety and resale value
In contrast, aftermarket parts may:
- Wear out faster or not fit properly
- Void manufacturer warranties
- Cost more in the long run due to poor performance or repeated issues
When comparing smash repair quotes, always ask about the parts being used. Saving a few hundred dollars now could mean paying much more later.
As you can see, non-genuine parts are cheaper upfront. However, they can end up costing you significantly more in the long run, due to quality standards and the lack of the vehicle manufacturer's guarantee.
Comparing smash repair cost estimates?
When evaluating smash repair quotes, it's essential to recognise that operational costs vary significantly among repairers. These variations can directly impact the pricing of repair services, making it essential to understand what's included in your quote.
But at Sheen, we provide great value smash repairs. We don't cut corners, and we don't use inferior parts. We ensure the job is done properly, first time, every time, and we do so at a competitive price. Learn how panel beater quotes are calculated.
2. Are the smash repair quotes specific to my car’s make and model?
No two cars are the same, and neither are their repair needs. A quote for a Toyota Corolla will look very different to one for a Jaguar XJ or a Mazda 3. That’s why it’s important to check whether the smash repair estimate is tailored to your specific vehicle.
Why this matters:
- Different car makes and models use unique parts and construction methods.
- Repairing a luxury or European car may require specialist tools or hard-to-source components.
- An accurate quote ensures you won’t get hit with unexpected costs later.
Ask the repairer: “Have you worked on this make and model before?”
If not, they might underestimate the labour, time, or part costs involved, leaving you with delays or inflated final invoices.
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3. What type of paint will be used on my car?
Paint isn’t just about looks — it’s a key part of protecting your vehicle from weather, wear, and corrosion. When comparing smash repair quotes, ask what paint will be used and whether it matches the original manufacturer’s finish.
Why quality paint matters:
- Degrades less over time, maintaining your car’s colour and shine.
- Won’t peel or crack, which can expose panels to rust.
- Avoids harmful chemical emissions that some cheap paints may release.
- Helps maintain resale value with a consistent, durable finish.
If the quote doesn’t specify paint quality or brand, that’s a red flag. Always ask if the shop uses manufacturer-approved paint systems and colour-matching technology.
4. Do you offer a replacement vehicle while my car is being repaired?
A lower quote might look appealing — until you realise it doesn’t include a replacement vehicle. If your car is off the road for several days (or longer), you could be left to pay hundreds for hire car fees.
Here’s why this question matters:
- Some repairers offer accident replacement vehicles as part of the service.
- Others may charge a fee or leave you to organise your own.
- The longer your car is being repaired, the more time, money, and inconvenience it costs you.
Make sure to confirm whether a loan vehicle is included, how long you can use it, and whether it suits your needs (e.g., large enough for family or tools). This important factor is often left out of the initial quote but can quickly become a deciding factor.
*Estimated rental costs will differ depending on location, vehicle and choice of provider.
Rental car costs can add up quickly, and the longer your vehicle spends with the repairer, the more you will pay. This is something you should always consider when comparing smash repair cost estimates.
Need a reliable smash repair quote in Melbourne?
At Sheen, we don’t cut corners or use cheap products to win on price. We deliver high-quality smash repairs using genuine parts, manufacturer-approved paints, and expert workmanship, all at a competitive rate.
Victorians trusted us for over 55 years, with thousands of happy customers and strong industry recommendations.
Here’s what you can expect:
- Transparent quotes tailored to your vehicle
- Lifetime guarantee on all repairs
- Replacement vehicle options to keep you moving
- Support with your insurance claim if needed
Need a fast, professional smash repair quote in Melbourne? Upload your smash now, and we’ll get back to you within the hour.
If you’re looking for even more questions, check out our blog, “Top 5 questions to ask your panel beater.”
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