Vero Insurance smash repairs Melbourne
Helping Vero customers with choice repairer claims


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Helping Vero customers with choice repairer claims
Get expert help before you lodge a claim.
Different insurers have different rules about repairer choice — and understanding your options early can make all the difference.
If you’re covered by Vero car insurance, your first call should be to Sheen. We regularly assist customers with Vero Insurance choice repairer claims, ensuring their rights are upheld and the process runs smoothly.
We’ve assisted many Vero Insurance policyholders with panel beating in Melbourne. We’ll guide you every step of the way.
Stay mobile with a replacement vehicle
Get back on the road fast with an accident replacement vehicle
Keep life moving while your car is being repaired.
Sheen provides access to over 500 accident replacement vehicles — including small cars, commercial vans, and work utes. Whether you're going through Vero Insurance repairers or working directly with us, we’ll match you with a vehicle that suits your needs.
Our priority is getting you back on the road, fast.
Waiting around without a car after an accident isn’t ideal. Sheen offers a fleet of over 500 accident replacement vehicles — including passenger cars, utes and vans — to keep you moving while we complete your smash repairs.
Even if your Youi policy doesn’t automatically include a replacement vehicle, we’ve got you covered. Let us know what you need, and we’ll match you with a drive-away option that suits your lifestyle.
Why Vero Insurance customers choose Sheen
Our work speaks for itself and has a lifetime guarantee.


Upload damage photos for a fast quote
Start your claim online in just a few minutes. Upload clear images of your vehicle’s damage and we’ll prepare your repair estimate without delay.
This process is ideal for Vero Insurance customers looking to avoid delays and get back on the road quickly.


find your nearest workshop
Here’s how our repair process works
The repair process
We make your insurance repair journey fast and simple:
We’re here to get you back on the road as soon as possible. Here’s how we do it:
1
Contact us
Get in touch with Sheen via phone or upload your smash to get started on repairs and your insurance claim.
2
Drop off or pickup
To get a quote, bring your vehicle to your nearest workshop, or have it towed by Sheen.
3
Repairs begin
Drive away in an accident replacement vehicle while our team starts to repair your vehicle.
4
Pick up
Your vehicle is back to pre-accident condition. You can pick it up or we can deliver it to you.
Vero Insurance disclaimer
The Sheen Group has no affiliation, connection, endorsement, sponsorship, or association with Vero Insurance or its products or services, nor do we purport to. The purpose of this information is to convey that, even though we are not associated with Vero Insurance, we can assist you with repairing your vehicle under your Vero Insurance motor vehicle policy.
FAQs
FAQs
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
Yes. Many Vero Insurance policies include a 'choice of repairer' option, allowing you to nominate Sheen instead of one of their listed repairers. We can help you check your policy and confirm your rights. Our goal is to ensure your car is repaired to the highest standard.
We’re not officially part of Vero’s preferred repairer network, but we frequently work with Vero customers. We meet all required standards and offer trusted repairs across Melbourne. Many policyholders choose Sheen for our reputation, service, and experience.
We’re not officially part of Vero’s preferred repairer network, but we frequently work with Vero customers. We meet all required standards and offer trusted repairs across Melbourne. Many policyholders choose Sheen for our reputation, service, and experience.
We’re not officially part of Vero’s preferred repairer network, but we frequently work with Vero customers. We meet all required standards and offer trusted repairs across Melbourne. Many policyholders choose Sheen for our reputation, service, and experience.
We’re not officially part of Vero’s preferred repairer network, but we frequently work with Vero customers. We meet all required standards and offer trusted repairs across Melbourne. Many policyholders choose Sheen for our reputation, service, and experience.
We’re not officially part of Vero’s preferred repairer network, but we frequently work with Vero customers. We meet all required standards and offer trusted repairs across Melbourne. Many policyholders choose Sheen for our reputation, service, and experience.
The Insurance Council of Australia has stated that an insurer will generally take up to 4 months to decide on a claim. Once Vero Insurance approves your claim and we receive authorisation, repairs typically begin within a few days. We aim to keep wait times short while maintaining exceptional workmanship. You’ll be kept updated at every stage.
The Insurance Council of Australia has stated that an insurer will generally take up to 4 months to decide on a claim. Once Vero Insurance approves your claim and we receive authorisation, repairs typically begin within a few days. We aim to keep wait times short while maintaining exceptional workmanship. You’ll be kept updated at every stage.
The Insurance Council of Australia has stated that an insurer will generally take up to 4 months to decide on a claim. Once Vero Insurance approves your claim and we receive authorisation, repairs typically begin within a few days. We aim to keep wait times short while maintaining exceptional workmanship. You’ll be kept updated at every stage.
The Insurance Council of Australia has stated that an insurer will generally take up to 4 months to decide on a claim. Once Vero Insurance approves your claim and we receive authorisation, repairs typically begin within a few days. We aim to keep wait times short while maintaining exceptional workmanship. You’ll be kept updated at every stage.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
Yes. We have a fleet of over 500 accident replacement vehicles available to eligible customers. From city cars to commercial utes, we’ll ensure you’re not left stranded while your vehicle is being repaired.
If you’d prefer to use Sheen instead of a listed Vero repairer, contact us. We can help you understand whether your policy includes choice of repairer and guide you through the process of switching. You still have a say in who fixes your car.
If you’d prefer to use Sheen instead of a listed Vero repairer, contact us. We can help you understand whether your policy includes choice of repairer and guide you through the process of switching. You still have a say in who fixes your car.
If you’d prefer to use Sheen instead of a listed Vero repairer, contact us. We can help you understand whether your policy includes choice of repairer and guide you through the process of switching. You still have a say in who fixes your car.
If you’d prefer to use Sheen instead of a listed Vero repairer, contact us. We can help you understand whether your policy includes choice of repairer and guide you through the process of switching. You still have a say in who fixes your car.
If you’d prefer to use Sheen instead of a listed Vero repairer, contact us. We can help you understand whether your policy includes choice of repairer and guide you through the process of switching. You still have a say in who fixes your car.