While you’ll eventually need to notify your insurer, it’s often helpful to call Sheen Panel Service first. We can assess the damage, provide an upfront quote, and explain whether making a claim is worth it based on your excess or coverage. If you’re unsure who to call first, this article discusses the pros and cons of contacting your repairer vs insurer.

Some Guild policies allow you to choose your repairer, allowing you to select a trusted service provider like Sheen Panel Service. According to CHOICE, many car insurance policies offer a 'choice of repairer' feature, though it may come at an additional cost. It's important to review your policy details to understand your entitlements.

This depends on your specific level of cover, whether you're at fault, and your excess. Many comprehensive policies cover smash repairs, parts, labour and sometimes even replacement vehicles. If you’re comparing coverage options, our blog on what car insurance covers can help clarify things.

The time needed to repair your vehicle can vary depending on the extent of damage, parts availability and insurer approvals. At Sheen, we aim to streamline the process and keep you informed at every stage — from assessment to delivery — to minimise downtime.

We work on a wide range of makes and models—including prestige vehicles—and follow strict manufacturer specifications. Whether your car needs minor dent removal or full structural realignment, our experienced technicians can deliver high-quality repairs that meet Guild’s standards and your expectations.

That’s perfectly fine—depending on your policy terms, you can still nominate Sheen as your preferred repairer. We’ll liaise with Guild Insurance on your behalf, submit the necessary documentation, and guide you through the following steps so your repair experience remains smooth and stress-free.